Quelle serait votre expérience 7 étoiles?

Récemment, j’ai écouté un podcast fascinant du cofondateur et PDG d’Airbnb, Brian Cheskey qui expliquait comment ils avaient modélisé l’expérience clients et amélioré de façon spectaculaire les services qu’ils offraient. Je vous explique… l a commencé par des visites chez ses clients pourleur demander face à face ce qu’ils appréciaient et ce qu’ils n’aimaient pas…

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What’s your 7 Star Experience?

I recently listened to a fascinating podcast interview with the co-founder and CEO of Airbnb, Brian Cheskey. During the interview, Brian described how his company has in recent times reviewed its customer experience and, as a result, made a dramatic improvement to the services it offered. First, he said, he spent hours travelling to his…

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Sell Differently!

I am integrator at heart, I did it for over 20 years. As a result, I love meeting with Integrators all over the world and talking with them about their success and challenges. In this regard, I am also very fortunate to give presentations all over the world and have the great honor to meet…

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Are you ready for your next BIG opportunity?

Since the start of this year I have been approached by a dozen or more industry friends and colleagues who have either been displaced in their career or looking to make a change for one reason or another. In nearly every case they would like to be more prepared and not sure where to start…

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Pay It Forward!

I believe we all have a responsibility in life to provide a positive impact on those around us. We are really a sum our life experiences (and genealogy, of course), and the people who have had a lasting impact on our lives. This article is not about me, rather to pay homage to some remarkable…

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